Frequently Asked Questions

Everything you need to know about our web development services, pricing, and support.

General Questions

What makes Website14 different from other web development companies?

We focus on speed, affordability, and ongoing support. Unlike traditional agencies that charge $10,000+ and take months, we deliver professional websites in 1-2 weeks starting at $59 setup + $5/month. Plus, we offer unlimited updates and 24/7 support.

How long does it take to build a website?

Most websites are completed within 1-2 weeks from the initial consultation. Static websites can be ready in as little as 3-5 days, while dynamic and e-commerce sites typically take 1-2 weeks depending on complexity.

Do you offer a money-back guarantee?

Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your website within 30 days of launch, we'll refund your setup fee and help you find a better solution.

Pricing & Payment

What's included in your pricing?

Our pricing includes: custom design, mobile-first development, SEO optimization, SSL certificate, hosting setup, unlimited updates, 24/7 support, and ongoing maintenance. No hidden fees or surprises.

Can I pay monthly instead of yearly?

Yes! We offer flexible monthly payments. You can choose to pay monthly, yearly, or even 2-3 year plans for better discounts. All plans include the same features and support.

Do you offer discounts for multiple services?

Absolutely! We offer package discounts when you combine multiple services like website + email hosting + logo design. Contact us for custom quotes on bundled services.

Technical Questions

Are your websites mobile-friendly?

Yes! All our websites are built mobile-first, meaning they're designed and optimized for mobile devices first, then enhanced for desktop. This ensures the best experience across all devices.

Do you provide SEO optimization?

Yes, SEO optimization is included in all our packages. We implement technical SEO, optimize page speed, create proper meta tags, and ensure your website follows Google's best practices.

Can I update my website content myself?

For dynamic websites, we provide a user-friendly admin panel where you can easily update content, add blog posts, manage products, and more. For static websites, we handle all updates for you.

What hosting and domain services do you provide?

We provide reliable hosting with 99.9% uptime, SSL certificates, and domain registration. We also offer email hosting packages starting at $2.4/month per email account.

Support & Maintenance

What does "unlimited updates" mean?

Unlimited updates means we'll make any changes to your website content, design, or functionality at no extra cost. This includes text changes, image updates, new pages, feature additions, and more.

How quickly do you respond to support requests?

We typically respond to support requests within 2-4 hours during business hours, and within 24 hours for urgent requests outside business hours. Most updates are completed within 24-48 hours.

Do you provide website backups?

Yes! We automatically backup your website daily and store backups securely. In case of any issues, we can restore your website to a previous version within minutes.

What happens if my website goes down?

We monitor all websites 24/7 and are immediately notified of any issues. If your website goes down, we'll fix it within 2-4 hours, and often much faster. Our hosting infrastructure has 99.9% uptime.

E-commerce Questions

What payment gateways do you support?

We support all major payment gateways including Stripe, PayPal, Square, and more. We can integrate with any payment processor you prefer, and we handle the secure setup and testing.

Can I manage my inventory online?

Yes! Our e-commerce websites include a comprehensive admin panel where you can manage products, inventory, orders, customers, and sales reports. You can also integrate with external inventory systems.

Do you handle shipping calculations?

Yes, we can integrate with major shipping carriers like UPS, FedEx, and USPS for real-time shipping calculations. We also support flat-rate shipping, free shipping thresholds, and custom shipping rules.

Our Process

How do I get started?

Getting started is easy! Simply contact us through our contact form or call us. We'll schedule a free consultation to discuss your needs, provide a custom quote, and create a project timeline.

What information do you need from me?

We'll need: your business information, target audience, website goals, content (text and images), brand colors/preferences, and any specific features you want. Don't worry if you don't have everything ready - we can help you create content.

Can I see progress during development?

Absolutely! We provide regular updates and can share preview links so you can see your website as it's being built. We welcome feedback throughout the process to ensure you're completely satisfied.

What happens after my website launches?

After launch, we provide training on how to use your website, set up your admin access, and ensure everything is working perfectly. Then we're here for unlimited updates and ongoing support.

Still Have Questions?

We're here to help! Contact us for personalized answers to your specific questions.